
Many times customers and potential customers ask me whether eLearning is just a passing fad. This is an excellent question that warrants some discussion. My experience with eLearning and more especially with custom eLearning content development has been an extremely positive one. Unfortunately some companies are dismissing the concept of eLearning because they have had a negative experience with it. Recently, I came across a discussion on the Support Insight discussion forum that described eLearning as a hyped solution to training.
I have had the opportunity to speak to many people about their experience with eLearning and the majority of skeptics and naysayer have one thing in common. Predominantly they have all had a negative experience with the development of training materials. The common theme that I have seen is that most of the development work was done without completing a thorough needs analysis. In addition, many companies are guilty of selecting an eLearning vendor without doing the necessary research about what the industry offers and what criteria they should use when selecting an eLearning vendor. The product offerings in the eLearning industry are extremely diverse as are the skills and experience that eLearning vendors’ possess.



